Frequently Asked Questions
Everything you need to know about your Lisa Eldridge Beauty experience.
What is your return policy for makeup and skincare products?
We offer a 14-day return window for items that are in their original, unused, and unopened condition with all seals intact. Due to hygiene reasons, we cannot accept returns for products that have been opened or tested.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Are Lisa Eldridge Beauty products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals, nor do we ask others to test on our behalf.
How can I find the right foundation or lipstick shade for my skin tone?
We provide detailed shade descriptions and swatches on various skin tones for every product. Additionally, you can use our 'Shade Finder' tool or contact our customer service team for personalized advice.
When will my order be dispatched?
Orders are typically processed and dispatched within 1-3 business days. During high-demand periods, such as new collection launches, processing may take slightly longer.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.